Curriculum Vitae

1. About Me

I am Lawrence, a 40-year-old IT professional from Żabbar, Malta, with over 22 years of diverse experience across telecommunications, manufacturing, and IT. Over the past 14 years, I have built a strong foundation in IT support, specializing in PABX systems, network management, and SharePoint administration. I hold a BSc in IT and various industry certifications, including MCSA, CompTIA A+, and Azure AZ-900. I am passionate about technology, continuous learning, and collaborating within teams to achieve mission-driven objectives.

2. Work Experience

ICT Support Executive | GO PLC

March 2024 – Present

• Responsible for PABX maintenance, system upgrades, and installations.
• Troubleshooting hardware and software issues, providing technical support for employees.
• Configuring and maintaining enterprise-level telecom systems (Alcatel OXE, CUCM).

Civil Service, Office of the CIO

April 2014 – February 2024

• Led the improvement of IT maintenance operations for expired leasing equipment.
• Managed PC and laptop repairs, software configuration, and data recovery.
• Administered SharePoint 2013 & Online for government communications.
• Spearheaded the WOPHOP rollout and SharePoint 2013 decommissioning.
• Supported the Central Financial Management System (CFMS) ERP.
• Configured and maintained HP switches and Cisco routers.

Desktop Support Technician | Merlin Computers

October 2010 – March 2014

• Provided onsite and remote troubleshooting support.
• Delivered IT solutions for educational institutions.

Desktop Support (Trainee) | Transport Malta

July – September 2010

• Assisted in maintaining IT communication systems (PCs, printers, PABX).

3. Technical Skills

• PABX Systems: Alcatel OXE, Cisco CUCM
• Networking: Cisco Routers, HP Switches, Access Points
• SharePoint & Web: SharePoint 2013, SharePoint Online, HTML, CSS, JS
• ERP Systems: CFMS, MS Access, C#
• Operating Systems: Windows Server, Windows 10, Linux
• Certifications: MCSA, Azure AZ‑900, CCNA (2024), CompTIA A+

4. Education & Certifications

Education

• BSc in Information Technology – University of Hertfordshire (2015)
• HND ICT Systems Support (2012)
• National Diploma in Telecommunications (2005)

Certifications

• MCSA – Windows Server 2003
• Azure AZ‑900 (2019)
• CCNA (2024)
• CompTIA A+ (2009)
• ECDL

5. Core Competencies

• Problem-solving and troubleshooting
• Strong communication and teamwork
• Process improvement
• Adaptability and eagerness to learn
• Fluent in Maltese and English; basic Italian

6. Interests

• Socializing and fitness (gym)
• Technology trends
• Historical documentaries
• Audio reading